3   Artículos

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent

Revista: JOURNAL OF MARKETING    Formato: Impreso

Tabla de contenido: Vol: 69 Num: 2 Par: 0 Año: 2005

Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers Evaluations of Complaint Handling

Revista: JOURNAL OF MARKETING    Formato: Impreso

Tabla de contenido: Vol: 67 Num: 1 Par: 0 Año: 2003

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

Revista: JOURNAL OF MARKETING    Formato: Impreso

Tabla de contenido: Vol: 66 Num: 4 Par: 0 Año: 2002