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Merve Öksüz
Pág. 193 - 215
Customers? actions may encourage and motivate employees to make decisions about successful service delivery which is called customer empowering behaviors (Dong, Chuang, Liao, Zhou & Campbell, 2015). This article aims to explain antecedents of custome...
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Atika Andriani,Tri Inda Fadhila Rahma
Pág. 28 - 37
Abstract- Along with the development of sharia insurance today, it is undeniable that many people, in general, do not know or do not understand sharia insurance which is considered new. Because so far, many people only know about conventional insura...
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Andrew Mwatetsera,Maxwell Sandada,Tinashe Chuchu,Eugine Tafadzwa Maziriri
Pág. 440 - 457
Consumer confidence is a crucial factor determining a bank's performance. This study examines the key success factors for increasing bank customer confidence in Zimbabwe. Three research objectives were set and explored using a quantitative survey approac...
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Tanja Milic
Pág. 67 - 76
Research Question: The aim of this empirical research paper is to determine key corporate stakeholders in the Republic of Serbia. Motivation: Serbia belongs to the group of emerging economies striving to adopt market economy management practices. Stakeho...
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Erita Rosalina,(Bangka Belitung UniversityIndonesia)Nanang Wahyudin,(Bangka Belitung University)
Pág. 182 - 192
This research is about measuring the performance of MSMEs with a balanced scorecard using four perspectives, financial perspective, customer perspective, internal business perspective, learning, and growth perspective. This study will distribute question...
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