4   Artículos

How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism

Revista: JOURNAL OF MARKETING    Formato: Impreso

Tabla de contenido: Vol: 76 Num: 1 Par: 0 Año: 2012

Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

Revista: JOURNAL OF MARKETING    Formato: Impreso

Tabla de contenido: Vol: 76 Num: 6 Par: 0 Año: 2012

Is Customer Participation in Value Creation a Double-Egded Sword? Evidence from Professional Financial Services Across Cultures

Revista: JOURNAL OF MARKETING    Formato: Impreso

Tabla de contenido: Vol: 74 Num: 3 Par: 0 Año: 2010

Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer¿Firm Affection and Customer¿Staff Relationships in Services

Revista: JOURNAL OF MARKETING RESEARCH    Formato: Impreso

Tabla de contenido: Vol: 45 Num: 6 Par: 0 Año: 2008