Revistas
Artículos
Publicaciones
Documentos
REVISTA
JOURNAL OF MARKETING
TODAS
Inicio
/
JOURNAL OF MARKETING
/
Vol: 69 Núm: 4 Par: 0 (2005)
/
Artículo
ARTÍCULO
TITULO
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
Mithas
Sunil
Krishnan
M S
Fornell
Claes
Resumen
No disponible
PÁGINAS
pp. 201 - 209
NÚMERO
Volumen: 69 Número: 4 Parte: 0 (2005)
MATERIAS
ADMINISTRACIÓN
REVISTAS SIMILARES
Administrative Sciences
Journal of Open Innovation: Technology, Market, and Complexity
International Review of Management and Marketing
Artículos similares
Impact of Differentiated Customer Service, Brand Trust, Brand Commitment, and Brand Salience on Brand Advocacy
Acceso
Muhammad Hassan,Arslan Rafi,Syed Sibtain Kazmi
Pág. 232 - 238
The purpose of this study is to extensively identify the impact of variables that tend to make the customers into advocates. Today companies have to focus on customers more frequently and consistently than they focus on advertisements and promotions beca...
ver más
Revista:
International Review of Management and Marketing
Evaluating the Impact and Value of Competitive Intelligence From The users Perspective - The Case of the National Research Council?s Technical Intelligence Unit
Acceso
Jonathan Calof
Understanding and being able to measure and prove the impact and value of intelligence is of significant importance. The objective of this study was to develop an evaluation instrument that the users of intelligence could fill in that could be used to as...
ver más
Revista:
Journal of Intelligence Studies in Business
Revistas destacadas
Infrastructures
Informed Infraestructure
BiT
Revista de la Construcción
Ver todas las revistas