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Danny Zulkarnaen, R. Madhakomala, Mukhtadi
Pág. 13 - 23
This study is aimed to identified of important managerial competencies of middle managers as chairperson of the policy drafter through integrity, cooperation, communication, and goal orientation. This research was conducted qualitatively using the phenom...
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Magdalena Raczynska and Krzysztof Krukowski
The application of business process management (BPM) in public organizations is determined by multiple factors and, according to numerous studies, organizational culture is one of them. Therefore, the aim of the study presented in the article was to iden...
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Machel Waikenda, Peter M Lewa, Maina Muchara
Pág. 88 - 97
The devolved system of governance was adopted to ensure development in all regions and effectiveness in service delivery for all Kenyans. The purpose of the study was to evaluate the consensus orientation practices on the performance of county government...
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Murielle C. G. R. Câmara,Kleber Cavalcanti Nobrega,Thereza A. B. S. Santos
Pág. 060 - 076
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José Luis González Porras,José Luis Ruiz-Alba,Vanesa F. Guzmán Parra
The business interactions between front-line employees and customers are crucial to evaluating service quality and for a business? performance. A gap has been identified in the literature on both the customer orientation of service employees (COSE) and f...
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