REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

13 artículos asociados

Volumen 39 Número 2 Parte 0 Año 2006

Mr. Pareto Head	Solicitud

Pág. 10 - 11

Senate considers National Innovation Act...ASQ announces 2006-07 board candidates...more	Solicitud

Pág. 12 - 21

Your Customers Are Talking, But Are You Listening? Organizations that don''t train employees to listen for and take action on the voice of the customer open the door to competitors	Solicitud
Westcott, Russ
Pág. 22 - 27

Manage Complaints To Enhance Loyalty - Follow four best practices when handling customer grievances to increase profits and gain customer loyalty	Solicitud
Goodman, John
Pág. 28 - 34

ECONOMIC CASE FOR QUALITY - What Are Quality Reputations Worth? To protect their organizations'' reputations, quality professionals need to develop an economic argument for quality maintenance	Solicitud
Freiesleben, Johannes
Pág. 35 - 40

Rapid Knowledge Transfer: The Key To Success - Combine best practice knowledge management, learning, intellectual capital creation and reuse to create new knowledge based products	Solicitud
English, Michael J, Baker Jr, William H
Pág. 41 - 49

Link Satisfaction to Market Share And Profitability - This adaptation from Linking Customer and Employee Satisfaction to the Bottom Line describes several ways organizations can link customer satisfaction data to financial performance	Solicitud
Allen, Derek
Pág. 50 - 58

Project Teams: How Good Are They? Successful project teams need leadership, process discipline, resources and training	Solicitud
Guttman, Howard M, Longman, Andrew
Pág. 59 - 65

Not your father''s quality	Solicitud

Pág. 6 - 7

Quality in the First Person - Perfectionists make bad machinists	Solicitud

Pág. 66 - 67

Competence and confidence count	Solicitud

Pág. 68 - 69

Data mining for quality	Solicitud

Pág. 70 - 73

Readers discuss 2005 Salary Survey, QP''s diversity and Philip B. Crosby	Solicitud

Pág. 8 - 9