REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

7 artículos asociados

Volumen 35 Número 5 Parte 0 Año 2002

ISO 9000:2000 gives a competitive edge to a business services provider	Solicitud
No Authors
Pág. 107 - 108

Developing a New Kind of Certification ASQ s new CQIA certification is aimed at those working outside the traditional quality arena	Solicitud
Hartman, M. G.
Pág. 24 - 32

ASQ s Black Belt Certification-A Personal Experience Two members tell why they took the exam and how they prepared	Solicitud
Cochrane, D. Gupta, P.
Pág. 33 - 40

First to the Top In becoming the first to get Baldrige education awards, three institutions demonstrate strategies that can work anywhere	Solicitud
Daniels, S. E.
Pág. 41 - 54

Peter F. Drucker: Delivering Value to Customers You have to manage for results, do the right thing right and make serving the customer the center of everything	Solicitud
Watson, G. H.
Pág. 55 - 61

Don t Measure Customer Satisfaction Customer perceived value is a better alternative than traditional customer satisfaction measurements	Solicitud
Swaddling, D. C. Miller, C.
Pág. 62 - 68

ISO 9001:2000 and Customer Satisfaction Elements of the standard s new processes are based on customer feedback	Solicitud
Vavra, T. G.
Pág. 69 - 76