REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

21 artículos asociados

Volumen 33 Número 2 Parte 0 Año 2000

Departments - One Good Idea - The nominal group technique	Solicitud

Pág. 144

Departments - Standards Outlook - ISO 9000:2000's quality management principles started with practical application	Solicitud

Pág. 113 - 117

Departments - Emerging Sectors - Customized consumer satisfaction measurement instruments are a must in health care	Solicitud

Pág. 118 - 125

Departments - QP Reviews	Solicitud

Pág. 126 - 134

Departments - QP Calendar	Solicitud

Pág. 135 - 143

Departments - ASQ News - Officer nominees announced, Annual Quality Congress is new and improved, ACSI measures satisfaction with federal services, more	Solicitud

Pág. 20 - 23

Departments - Keeping Current - Nearly all digital product data tested fails quality standards, greater diversity in engineering sought, international groups start standards forum, Web Watch, more	Solicitud

Pág. 24 - 27

Features - Quality for the Long Haul - Gerber Builds Trust Through Commitment - Last year, Gerber became the first ASQ sustaining member to attain 25 years of membership. While the baby products manufacturer's quality programs have changed through the	Solicitud
Hagen, Mark R
Pág. 28 - 34

Features - Quality for the Long Haul - QUALITY TOOLS - Bearing the Gift Of Royal Performance Indicators - In a medieval tale of goals, objectives and strategic planning, we learn how a wise man guided an ancient kingdom on a quality journey using balanced	Solicitud
Engelkemeyer, Susan West; Voos, Richard
Pág. 35 - 40

Features - Quality for the Long Haul - QUALITY TOOLS - Enhanced Quality Tools - Quality managers need supporting evidence to justify the need for and cost of proposed improvements. Recent software developments can simplify the work of making quality visib	Solicitud
Draper, Earl; Ames, Michael
Pág. 41 - 46

Features - Quality for the Long Haul - TEAMS - It's All About Improving Performance - Giving teams expanded problem solving and decision making skills allows organizations to more quickly respond to and profit from changes in the marketplace. A step-b	Solicitud
Uhlfelder, Helene F
Pág. 47 - 54

Features - Quality for the Long Haul - HUMAN RESOURCES - TQM's Human Resource Component - Lack of attention to hiring, training, development and rewards can spell the difference between the success or failure of efforts to achieve and benefit from tot	Solicitud
Lowery, Christopher M; Beadles Ii, Nicholas A; Carpenter, James B
Pág. 55 - 59

Features - Quality for the Long Haul - QP INTERNET BONUS - Give us your feedback. Complete a reader survey about this issue of QP at www.asq.org/mr/QPsurvey2.html	Solicitud

Pág. 6 - 7

Features - Quality for the Long Haul - PERFORMANCE MEASUREMENT - Killing Quality With Kindness - Quality happens when leaders consistently enforce and reward high standards. The author uses examples to show why leaders sometimes back down and what the con	Solicitud
Surplus, Susan Hake
Pág. 60 - 63

Features - Quality for the Long Haul - SERVICE QUALITY - Call Resolution: The Wrong Focus For Service Quality - Call resolution is the wrong focus if it's the only focus. Companies need to understand the facts regarding volume, types of calls and root	Solicitud
Cross, Kelvin F
Pág. 64 - 67

Departments - Frontiers of Quality - The quality twilight zone	Solicitud

Pág. 68 - 71

Departments - Statistics Roundtable - Randomization is the key to experimental design structure	Solicitud

Pág. 72 - 75

Departments - QP Toolbox	Solicitud

Pág. 76 - 78

Departments - SPECIAL FEATURE - A buyer's guide to suppliers of quality training and tools	Solicitud

Pág. 79 - 98

Departments - QP Mailbag - Readers weigh in on corrective action, ethics, Six Sigma, ISO 9000, statistics and FMEA	Solicitud

Pág. 8 - 19

Departments - World View - An early SPICE experiment	Solicitud

Pág. 99 - 112