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Inda Premordia,Timea Gál
Pág. 49 - 57
The advent of Web 2.0 has encouraged restaurant customers to post online reviews, and oftentimes, not in favor of the company. When a service failure occurs, the customer may voice their complaints publicly online. The company, on the other hand, has the...
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Edeh Ogbu Friday,Joy N. Ugwu
Pág. 18 - 30
This study investigates the relationship between organisational justice and employee commitment of private secondary school teachers in Nigeria using survey design. Twenty (20) private secondary schools were selected in Bayelsa State using simple random ...
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Rabia Imran,Kamaal Allil
Pág. 246 - 249
Increasingly, retaining competent employees is becoming a major concern for organizations. Sustainability and success of organizations are dependent on reducing turnover. Therefore, this research is designed to identify the role played by organizational ...
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Kim Bokyeong, Yoon C. Cho
The sharing economy is in the embryonic stage of its development, and empirical research has rarely studied issues in the sharing economy. This study examines the impacts of justice dimensions and perceived values on intention, satisfaction, and loyalty ...
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Shaheen MANSORI,Goh Guann TYNG,Zarina Mizam Mohd ISMAIL
Pág. 5 - 20
Financial services sector has become so competitive after Malaysia government?s liberalization policy. In order to address this intense competition, banks have shifted their strategy from product-centered to a customer-centered strategy. This study is to...
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Efrem Sisay Assefa
Pág. 49 - 58
The principal objective of this study is to investigate the effects of justice oriented service recovery on customer satisfaction in retail banks in Ethiopia. It also attempts to assess how recovery satisfaction in turn affects customer loyalty. In orde...
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Jiro Takaki, Toshiyo Taniguchi and Yasuhito Fujii
The purpose of this study was to assess the validity and reliability of the Sense of Contribution Scale (SCS), a newly developed, 7-item questionnaire used to measure sense of contribution in the workplace. Workers at 272 organizations answered questionn...
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L. P. Vermeulen,M. Coetzee
AbstractThe purpose of this study was to identify the dimensions of affirmative action (AA) fairness in order to develop a valid and reliable questionnaire to assess employees? perceptions of the fairness of AA decisions and practices, and to explore the...
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