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Dino Leonandri,(Sekolah Tinggi Pariwisata TrisaktiIndonesia)Rina Fitriana,(Politeknik SahidIndonesia)
Pág. 211 - 221
The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and prod...
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