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Xin Tian, Ina Vertommen, Lydia Tsiami, Peter van Thienen and Sotirios Paraskevopoulos
Most water utilities have to handle a substantial number of customer complaints every year. Traditionally, complaints are handled by skilled staff who know how to identify primary issues, classify complaints, find solutions, and communicate with customer...
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Ina Vertommen, Djordje Mitrovic, Karel van Laarhoven, Pieter Piens and Maarten Torbeyns
Numerical optimization is gradually finding its way into drinking water practice. For successful introduction of optimization into the sector, it is important that researchers and utility experts work together on the problem formulation with the water ut...
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