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Y-W. Fan,Y-F. Miao,S-C. Wu
AbstractHandling customer complaints is an important strategy to retain customers. Therefore, in the event of service failure, e-retailers should concentrate on recovery policies. However, studies discussing prevention policies to avoid customer complain...
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Wen, J-H; Lain, J-K; Lai, Y-W
Pág. 95 - 106
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Zhang, Q; Leung, Y-W
Pág. 200 - 204
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Chou, C-P; Kiang, Y-W
Pág. 1923 - 1930
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Podgòrski, K; Simons, G; Ma, Y-W
Pág. 1260 - 1272
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Jing, N; Huang, Y-W; Rundensteiner, E A
Pág. 409 - 432
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Kwok, K-C; Shiu, Y-W; Yeung, C-H; Niranjan, K
Pág. 473 - 478
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Gruenwald, L; Chen, Y-W; Huang, J
Pág. 859 - 861
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Wu, Y-W; Chang, S-C
Pág. 1064 - 1066
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Kossentini, F; Lee, Y-W; Smith, M J T; Ward, R K
Pág. 1752 - 1763
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