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Cheng-Kun Wang, Mohammad Masukujjaman, Syed Shah Alam, Ismail Ahmad, Chieh-Yu Lin and Yi-Hui Ho
This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from ...
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Ismail Shah, Hasnain Iftikhar and Sajid Ali
The increasing shortage of electricity in Pakistan disturbs almost all sectors of its economy. As, for accurate policy formulation, precise and efficient forecasts of electricity consumption are vital, this paper implements a forecasting procedure based ...
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Mohd Azizuddin Mohd Sani
Pág. 54 - 57
This paper is based on a research about newspapers? coverage during the Permatang Pauh By-Election which was held on 7 May 2015. Five newspapers were selected are the Utusan Malaysia, Berita Harian, Sinar Harian, New Straits Times and the Star. This rese...
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Mariam Felani Shaari,Sabarinah Sh. Ahmad,Izaham Shah Ismail
Pág. 3 - 12
Environmental stewardship starts with education. This paper aims to discuss how preschools can be used to nurture environmental stewards among Malaysian children. In summary, elements of preschool physical environments can be manipulated to enhance envir...
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Abd. Ghafar Ismail(1), Zulkefly Abdul Karim(2), Mohd.Azlan Shah Zaidi(3), Hairunnizam Wahid(4), (1) (2) (3) (4) 
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