4 Artículos

The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance

Acceso

en línea

Helen Richardson,Beverley Hope

This study reports the role of information system and technology (IST) in supporting case management at the Accident Compensation Corporation (ACC) of New Zealand. Case management is a managerial approach that seeks to gain improved business performance... ver más

Revista: Australasian Journal of Information Systems Formato: Electrónico

Tabla de contenido: Vol: 10 Num: 2 Par: 0 Año: 2003

Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'

Acceso

en línea

Helen Richardson,Kate Richardson

This paper catalogues the rise and rise of call centres in the North West of England, UK and their use of CRM systems. CRM systems often imply new technologies and new ways of working. However, in this account we explore the historical development of the... ver más

Revista: Australasian Journal of Information Systems Formato: Electrónico

Tabla de contenido: Vol: 9 Num: 2 Par: 0 Año: 2002

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