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Teresa Gonçalves, Rute Veladas, Hua Yang, Renata Vieira, Paulo Quaresma, Paulo Infante, Cátia Sousa Pinto, João Oliveira, Maria Cortes Ferreira, Jéssica Morais, Ana Raquel Pereira, Nuno Fernandes and Carolina Gonçalves
This paper presents an analysis of the calls made to the Portuguese National Health Contact Center (SNS24) during a three years period. The final goal was to develop a system to help nurse attendants select the appropriate clinical pathway (from 59 optio...
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