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Jasna Soldic-Aleksic, Biljana Chroneos Krasavac, Ema Karamata
Research question: In the last decade, the concept of Business analytics (BA) has gone through revolutionary changes. It has gained a lot in popularity and attracted immense interest both in academic and commercial communities. Accepting this reality, th...
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Weiwen Zhou, Elise Miller-Hooks and Sagar Sahasrabudhe
Increasing popularity in gig employment has enabled the use of an at-will workforce of self-contracted couriers to participate in many service industries serving urban areas. This gig workforce has come to play a particularly important role in the growin...
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Kai Gutenschwager, Markus Rabe and Jorge Chicaiza-Vaca
Fast growing e-commerce has a significant impact both on CEP providers and public entities. While service providers have the first priority on factors such as costs and reliable service, both are increasingly focused on environmental effects, in the inte...
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Yun-Sheng Tsai, Chi-Wen Chen, Cheng-Chien Kuo and Hung-Cheng Chen
In recent years, the escalating electricity demand in Taiwan has heightened the prominence and discourse surrounding the issue of power supply. With the enactment of the European climate law, global commitment to achieving net-zero emissions has gained m...
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Siyuan Cheng, Didi Yin, Zhuoyan Hou, Zihao Shi, Dongyu Wang and Qiang Fu
Intelligent customer service system is timely, efficient, and accurate, which is more and more popular in grid electric power companies, and the amount of customer consultation is increasing day by day. It is infeasible for human customer service to answ...
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Hamza Reffad and Adel Alti
Regarding enterprise service management, optimizing business processes must achieve a balance between several service quality factors such as speed, flexibility, and cost. Recent advances in industrial wireless technology and the Internet of Things (IoT)...
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Adrian Sfichi, Eduard Zadobrischi, Narcisa Sfichi, Marian Badeli?a and Mihai Medrihan
This research aims to highlight the importance and notoriety that an application based on heuristic algorithms can have in the field of e-commerce in the construction niche, guiding us on participatory economy principles. The expansion of e-commerce has ...
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José Nauri Cazuza de Sousa Júnior, Teresa Galvão Dias and Mário Angelo Nunes de Azevedo Filho
The public transport system is responsible for the displacement of a large part of the population, particularly in developing countries. This fact makes it relevant to evaluate the performance of public transport to provide an efficient and effective ser...
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Polina Buyvol, Irina Makarova, Aleksandr Voroshilov and Alla Krivonogova
The increasing complexity of vehicle design, the use of new engine types and fuels, and the increasing intelligence of automobiles are making it increasingly difficult to ensure trouble-free operation. Finding faulty parts quickly and accurately is becom...
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Majed A. Alshamari
Social media has become common as a means to convey opinions and express the extent of satisfaction and dissatisfaction with a service or product. In the Kingdom of Saudi Arabia specifically, most social media users share positive and negative opinions a...
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