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Jay Owens,Joan Van Der Merwe
AbstractThe aim of the research was to study organizational perceptions of the quality of service rendered by human resource directors. In this article we focus on the service of equipping first-line managers for their human resource function. Key abilit...
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Jay Owens,Terese Loggenberg
AbstractWith this research customer perceptions and expectations of the in-house telephone service were investigated in four service organizations. Service quality was measured by means of a multiple item scale for measuring customer perceptions. The fin...
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Jay Owens,D. A. Scott
AbstractIn this article the various approaches adopted by large acquisition-intensive corporations in integrating control systems upon the acquisition of a small company are being investigated. Five matched pairs of acquiring and acquired companies meeti...
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Jay Owens,Lila Nema
AbstractThe purpose of this article is to evaluate how wide-spread the use of, as well as how comprehensive manpower planning is in South African organizations. It also explores how well integrated manpower planning is in the strategic planning of organi...
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