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Renato Bruni, Gianpiero Bianchi and Pasquale Papa
User requests to a customer service, also known as tickets, are essentially short texts in natural language. They should be grouped by topic to be answered efficiently. The effectiveness increases if this semantic categorization becomes automatic. We pur...
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Domingos F. Oliveira, Afonso S. Nogueira and Miguel A. Brito
Technological problems related to everyday work elements are real, and IT professionals can solve them. However, when they encounter a problem, they must go to a platform where they can detail the category and textual description of the incident so that ...
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Hossam El-Din Hassanien and Ahmed Elragal
Transforming the state-of-the-art definition and anatomy of enterprise systems (ESs) seems to some academics and practitioners as an unavoidable destiny. Value depletion lead by early retirement and/or replacement of ESs solutions has been a constant thr...
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Moses Adah Agana,Bassey Igbo Ele,Paul T Bukie
This study focused on the development of a distributed airline reservation system that is capable of resolving some problems of the existing system that include the difficulty to easily reschedule previously booked flights online or transfer ownership of...
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Carsten Sommer, Franz Lambrecht
Pág. 40 - 48
About 85% of the daily trips start or end at the own home (MID 2008). The decision to go by foot, bicycle, public transport or car is reached at the residence and depends on the residential environment and housing situation. There are thoughts about alte...
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