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Chun-Rui Wang, Liang-Min Huang, Jia-Yue Yu, Jian-Di Cai and Ta-Jen Chu
Tourist satisfaction is an important reference in destination management decisions, but on-site validation is often lacking. By exploring the relationship between the current situation of recreational fishery and tourism satisfaction evaluation, we can a...
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Erwin Abu BAKAR,Iskandar MUDA,Novi Natalia PADANG,Alexandru Nedelea,Mazli M. WARDHANI
Pág. 78 - 83
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Mira Sekar Arumi
Pág. 55 - 62
This survey aims to assess the effectiveness of Islamic organizational culture currently applied in a broadcasting company in Indonesia. This study will evaluate its strengths and weaknesses, as future developments and organizational changes references. ...
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Vonny Susanti,Ujang Sumarwan,Megawati Simanjuntak,Eva Z Yusuf
Pág. 19 - 26
Referring to the traditional paradigm, the industrial decision process is most likely influenced by rational aspects; is this perspective still relevant? The purpose of this paper is to explore further the role of rational satisfaction?s antecedents, par...
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Xiaohong Jiang, Huiying Wang and Xiucheng Guo
The advent of e-commerce has led to a rapid acceleration of rural logistics development in China. To enhance green and sustainable development of rural logistics, it is necessary to improve the service quality of the rural last mile delivery and analyze ...
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Paulus Wardoyo,Endang Rusdianti
Pág. 268 - 278
This study aims to build and analyze research models that can be used to improve bank marketing performance. The population is 165 people, while the sampling technique used is purposive sampling and a sample of 135 respondents was obtained. This study us...
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Army Justitia,Rini Semiati,Nadhila Ramadhini Ayuvinda
Pág. 85 - 92
Background: High number of complaints that have been filed about the performance of online taxi services has prompted research on customer satisfaction factor analysis. Substantial research has addressed customer satisfaction factors in online taxi servi...
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Ririn Setyowati,Akhmad Fauzi,Eko S. Pribadi,Hari Wijayanto
Pág. 577 - 586
Agricultural quarantine is the forefront of Indonesia?s natural biodiversity and technical barrier in agricultural commodities trade. This study aimed to analyze the user behavior of service users in utilizing agricultural quarantine se...
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Samuel Keene, Judith A. Laux
This study investigates stock price behavior of firms with differing levels of customer satisfaction as measured by American Customer Satisfaction Index (ACSI) scores. Using a fixed effects regression approach, it looks at the association between s...
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Norazlina Abd. Wahab,Zairy Zainol,Mahyuddin Abu Bakar,Ahmad Zubir Ibrahim,Norida Minhaj
Pág. 249 - 258
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhanced model appropriate for zakat institution. We use a new and enhanced model (combination of SERVQUAL and CARTER) to examine the extent of service quality...
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