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Achini Adikari, Su Nguyen, Rashmika Nawaratne, Daswin De Silva and Damminda Alahakoon
The proliferation of online hotel review platforms has prompted decision-makers in the hospitality sector to acknowledge the significance of extracting valuable information from this vast source. While contemporary research has primarily focused on extra...
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Evrikleia Chatzipetrou and Konstantinos Varvaropoulos
The main purpose of the research is to measure the managerial digitalisation cost of the hotel sector in Northern Greece. Taking into consideration the impact of the pandemic crisis on business management and the lack of rich relevant literature, the stu...
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Filipa Campos, Conceição Gomes, Cátia Malheiros and Luís Lima Santos
Environmental aspects are considered a specific process that requires a multidisciplinary analysis, as the application of indicators in organizations stems from effective performance management; the tourism sector is no exception. In 2015, the United Nat...
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Eduardo Ortega, Gabriela Pedro Gomes, Neuza Ribeiro and Daniel Roque Gomes
The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication ...
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Manolis Remountakis, Konstantinos Kotis, Babis Kourtzis and George E. Tsekouras
Recommender systems have become indispensable tools in the hotel hospitality industry, enabling personalized and tailored experiences for guests. Recent advancements in large language models (LLMs), such as ChatGPT, and persuasive technologies have opene...
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Asier Baquero
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate t...
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Vasco Santos, Patrícia Simão, Isabel Reis, Marta Correia Sampaio, Filipa Martinho and Bruno Sousa
Tourism is currently one of the main sectors of profit for the worldwide economy. This study aims to explore ethics and sustainability in employer branding applied in the hotel industry, which is intended to correlate these very current and little-explor...
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Ibrahim A. Elshaer, Alaa M. S. Azazz, Chokri Kooli and Sameh Fayyad
In recent years, there has been growing awareness of the need for sustainability in the hospitality industry. The hotel industry, in particular, has been identified as a significant contributor to environmental degradation. To address this issue, hotel m...
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Poh Soon JosephNg, Pin Sen BrandonChan and Koo Yuen Phan
Security remains a top priority for those users in the hotel, even with the advent of innovative technological advances. This is because many tragic incidents, such as theft and crime, have occurred with unrestricted access. This paper proposes an intell...
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Wisuwat Wannamakok and Wilasinee Yonwikai
This research draws upon an institutional theory framework to explore the underlying factors that influence opportunity-driven and necessity-driven entrepreneurship. The objective is to analyze how the institutional environment either supports or impedes...
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