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Elizabeth Ford, Richard Tyler, Natalie Johnston, Vicki Spencer-Hughes, Graham Evans, Jon Elsom, Anotida Madzvamuse, Jacqueline Clay, Kate Gilchrist and Melanie Rees-Roberts
Background: In the United Kingdom National Health Service (NHS), digital transformation programmes have resulted in the creation of pseudonymised linked datasets of patient-level medical records across all NHS and social care services. In the Southeast E...
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Gowthaman Sivakumar, Eman Almehdawe and Golam Kabir
The COVID-19 pandemic has significantly impacted almost every sector. This impact has been especially felt in the healthcare sector, as the pandemic has affected its stability, which has highlighted the need for improvements in service. As such, we propo...
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Naoko Takeyama, Basilua Andre Muzembo, Yasmin Jahan and Michiko Moriyama
In settings where traditional medicine is a crucial part of the healthcare system, providing culturally competent healthcare services is vital to improving patient satisfaction and health outcomes. Therefore, this study sought to gain insight into how cu...
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Rui Hu, Bruno Michel, Dario Russo, Niccolò Mora, Guido Matrella, Paolo Ciampolini, Francesca Cocchi, Enrico Montanari, Stefano Nunziata and Thomas Brunschwiler
Artificial Intelligence in combination with the Internet of Medical Things enables remote healthcare services through networks of environmental and/or personal sensors. We present a remote healthcare service system which collects real-life data through a...
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Tamara Rajic, Isidora Milo?evic, Ana Rakic
Pág. 77 - 87
Research question: This study aims to investigate the determinants of customer loyalty in a European emerging economy?s health care setting. Motivation: In spite of a rising research interest in the determinants of patients? loyalty over previous years, ...
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Mehmet Emin YASAR, Lecturer, Abdulvahap BAYDAS, Assoc. Prof. Dr., Fuat YALMAN, Assist. Dr.
Pág. 131 - 150
The purpose of this study is to determine the mediating role of health literacy in the impact of health service quality on patient loyalty. The universe of the research is the patients who have outpatient treatments from Gaziantep University Sahinbey Res...
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Adrián Romero-Garcés, Jesús Martínez-Cruz, Juan F. Inglés-Romero, Cristina Vicente-Chicote, Rebeca Marfil and Antonio Bandera
Comprehensive Geriatric Assessment (CGA) is an integrated clinical process to evaluate frail elderly people in order to create therapy plans that improve their quality and quantity of life. The whole process includes the completion of standardized questi...
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Mesra Surya Ariefin,Andarwati Andarwati,Djumilah Hadiwidjojo
Pág. 289 - 302
This study aims to examine and analyze the effect of core service quality and Peripheral service quality on patient satisfaction and loyalty at the RSUD Dr. Soegiri Lamongan which is moderated by switching costs. The number of samples in this study were ...
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Noor Suzana Osman,Norazmir Md Nor
Pág. 49 - 58
This study aims to provide and identify the best tools for measuring the quality of food service in Malaysian hospitals. The discussion focuses on the models used to evaluate the performance of food service operation in hospitals, as well as review criti...
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Syrine Roufaida Ait Haddadene, Nacima Labadie and Caroline Prodhon
Home Healthcare (HHC) is an emerging and fast-expanding service sector that gives rise to challenging vehicle routing and scheduling problems. Each day, HHC structures must schedule the visits of caregivers to patients requiring specific medical and para...
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