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Xin Tian, Ina Vertommen, Lydia Tsiami, Peter van Thienen and Sotirios Paraskevopoulos
Most water utilities have to handle a substantial number of customer complaints every year. Traditionally, complaints are handled by skilled staff who know how to identify primary issues, classify complaints, find solutions, and communicate with customer...
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Dionysios Nikolopoulos, Henk-Jan van Alphen, Dirk Vries, Luc Palmen, Stef Koop, Peter van Thienen, Gertjan Medema and Christos Makropoulos
The water sector is, currently and for the foreseeable future, challenged by rising levels of uncertainty in demand and availability of water, in a context of aging infrastructure and limited investment. In order to support strategic planning, water comp...
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