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Ghazi A. Samawi,Bandar K Abu-Tayeh,Fathi Yosef,Metri Madanat,Manar I. Al-Qatawneh
Pág. 28 - 35
This study examines the extent of total quality management (TQM) practices implemented by private service firms and their impact on organisational excellence. Its importance derives from the major contribution of the private sector to the economy. TQM pr...
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Sorab Sadri
Pág. 6 - 22
This paper is based on sixteen years of intensive examination and research into three Industrial Sectors (manufacturing, process and technology) of Western India and all observations contained herein are born out of and relate directly to those sectors. ...
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C. J. Brown
AbstractThis paper is not primarily aimed at project leaders, but at the decision-makers on project management in organisations. The purpose is to expose the not-so-obvious organisational complications which confront project managers in the management of...
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S. S. Loubser
AbstractOrganisations are in constant flux and with powerful universal trends such as globalisation, technological discontinuity, deregulation and new competencies within a continuously changing environment, both business leaders and academics are search...
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Victoria Browning
AbstractService excellence has become a critical source of competitive advantage for organisations. This article focuses on the interaction between the frontline employee and the customer and the role of Human Resource Management (HRM) in sustaining serv...
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