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Mesra Surya Ariefin,Andarwati Andarwati,Djumilah Hadiwidjojo
Pág. 289 - 302
This study aims to examine and analyze the effect of core service quality and Peripheral service quality on patient satisfaction and loyalty at the RSUD Dr. Soegiri Lamongan which is moderated by switching costs. The number of samples in this study were ...
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