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Gabriele Papadia, Massimo Pacella, Massimiliano Perrone and Vincenzo Giliberti
The paper deals with the analysis of conversation transcriptions between customers and agents in a call center of a customer care service. The objective is to support the analysis of text transcription of human-to-human conversations, to obtain reports o...
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Massimo Pacella, Matteo Mangini and Gabriele Papadia
Considering the issue of energy consumption reduction in industrial plants, we investigated a clustering method for mining the time-series data related to energy consumption. The industrial case study considered in our work is one of the most energy-inte...
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Gabriele Papadia, Massimo Pacella and Vincenzo Giliberti
This paper focuses on the automatic analysis of conversation transcriptions in the call center of a customer care service. The goal is to recognize topics related to problems and complaints discussed in several dialogues between customers and agents. Our...
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Daniela Pacella and Davide Marocco
Negotiation constitutes a fundamental skill that applies to several daily life contexts; however, providing a reliable assessment and definition of it is still an open challenge. The aim of this research is to present an in-depth analysis of the negotiat...
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D. Mazon, D. Pacella, P. Malard, D. Garnier, A. Romano, and C. Bouchand
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D. Pacella, D. Mazon, A. Romano, P. Malard, and G. Pizzicaroli
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Danilo Pacella, Ronaldo Bellazzini, and Michael Finkenthal
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Pacella, D. Pizzicaroli, G. Leigheb, M. Bellazzini, R. Brez, A. Finkenthai, M. Stutman, D. Blagojevic, B. Vero, R. Kaita, R.
Pág. 2148 - 2151
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Pacella, D.; Pizzicaroli, G.; Gabellieri, L.; Leigheb, M.; Bellazzini, R.;
Pág. 1372 - 1378
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