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Frank Pan, Kuan-Mien Hsieh
Pág. 01 - 12
Investors in Taiwan prefer to invest in offshore funds, and they are good customers in the eyes of the world's major fund companies. Funds are competing these investors through these 3,400 bank branches. Literature has indicated comprehensive selection c...
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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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Leonardo Jorge Rodrigues Menezes,Diogo Whoton Pereira da Silva,Isabella Ruiz Nascimento,Bruno Rafael Dias de Lucena,Harley dos Santos Martins
Pág. 01 - 12
Este artigo possui como objetivo avaliar a qualidade do serviço de transporte público rodoviário fornecido pelas empresas concessionárias do município em Belém do Pará, a maior metrópole amazônica, à luz das dimensões propostas pela atual teoria do Model...
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Mohammad Ishfaq, Heitham Al-Hajieh and Majed Alharthi
The quality of work life (QWL), job satisfaction, and individual work performance are the lynchpins of organizational performance and sustained business growth (SBG). Numerous researchers have recognized an association between QWL and SBG. Positive QWL d...
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Ana Jovicic Vukovic, Jelena Damnjanovic, Nata?a Papic-Blagojevic
Pág. 21 - 30
Research Question: The paper will investigate the service quality of the higher education provided by the higher schools of vocational studies using SERVQUAL methodology. Motivation: The paper will show the characteristics of higher education of vo...
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Pág. 45 - 73
The purpose of this study is to examine the service quality of a higher education institution (HEI) using the SERVQUAL instrumentation. The study relied on a survey of undergraduate students at a private university in Bangladesh and the methodology...
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Padmalini Singh,Ranjith PV,Nuramalin Fathihah,Daisy Mui Hung Kee,Nuralina Nuralina,Nurdiyanah Nurdiyanah,Nursyahirah Nursyahirah
Pág. 102 - 114
With the rapid growth of the hypermarket industry in Malaysia, it is hard to investigate customers' preferences towards a particular hypermarket. Increasing competition is shrinking the customer base further. Tesco Hypermarket has been one of the leading...
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M. Syamil Bin Shahul Hamid,Glenn Baxter,Graham Wild
Pág. 78 - 91
This research focuses on understanding how passengers had perceived airline?s flight services as well as how passengers had evaluated the importance of service quality dimensions of airlines based in Singapore, specifically understanding whether full-ser...
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Mohammad Ishfaq, Heitham Al Hajieh and Majed Alharthi
Vision 2030 of the Kingdom of Saudi Arabia (KSA) requires numerous national and multinational organizations to re-engineer themselves to achieve the required targets for the upturn of the Saudi economy. In this respect, the quality of indigenous goods an...
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Douglas Pereira Silva,José Sergio de Jesus
Pág. 68 - 86
A qualidade dos serviços se tornou fator de maior evidência no mercado, importante ferramenta para competição ou expansão. Para alcançar a qualidade de um serviço ou produto, deve-se realizar algumas ações de gestão. O objetivo desse trabalho é mostrar o...
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