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Roberto Suson, Donna Marie Rivero, Alma Arnejo, Nadine May Atibing, Joerabell Lourdes Aro, Angelo Burdeos, Kafferine Yamagishi and Lanndon Ocampo
The impact of service disruptions to critical utility services due to natural disasters is evident during delays in emergency responses and humanitarian relief, especially for urban populations with highly interdependent infrastructures. Aside from healt...
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Md Zahidul Islam,Steven D?Alessandro,Michael Furner,Lester Johnson,David Gray,Leanne Carter
There is more than one mobile-phone subscription per member of the Australian population. The number of complaints against the mobile-phone-service providers is also high. Therefore, the mobile service providers are facing a huge challenge in retaining t...
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Munazza Saeed, Ilhaamie Binti Abdul Ghani Azmi
Pág. 31 - 39
The purpose of this study is to develop a model to investigate the impact of brand image and religious beliefs on Muslim consumers switching intention. Moreover, it also intends to examine, how switching intention affect the customer equity of internatio...
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Charles P. Cullinan, Hui Du
Considerable realignment in the audit market occurred in the wake of the Sarbanes-Oxley Act of 2002, with many clients switching from a Big 4 to a non-Big 4 auditor. We examine a sample of 212 former Big 4 clients who switched to either a mid-sized audit...
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Son K Lam, Michael Ahearne, Ye Hu, Niels Schillewaert
Pág. 128 - 146
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Sun, B. Neslin, S. A. Srinivasan, K.
Pág. 389 - 405
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van Heerde, H. J. Gupta, S. Wittink, D. R.
Pág. 481 - 491
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L. F. Pitt,R. Abratt
AbstractConsumer dissatisfaction and redress needs have been the subject of a number of research studies in the USA. The same cannot be said for South Africa. This article reports the findings of research into the South African consumer's dissatisfaction...
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C. Firer
AbstractIn this article the concept of never-buyers of consumer non-durables is discussed. The traditional Negative Binomial Distribution approach of Ehrenberg to the question is presented. Previously unpublished work carried out at the Graduate School o...
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