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Anton Sysoev
The construction of a mathematical model of a complicated system is often associated with the evaluation of inputs? (arguments, factors) influence on the output (response), the identification of important relationships between the variables used, and red...
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Susianti Susianti
Pág. 15 - 26
Evaluation of service quality at Prabumulih College of Economics is needed to find out what is actually expected and perceived by students with what has been offered. This study aims to determine the effect of academic service quality on student satisfac...
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Lydia Wijaya,Indra Kharisma Raharjana,Endah Purwanti
Pág. 46 - 56
Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourc...
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Nesba Yaa Anima Adzobu
Electronic learning platforms are evolving and their evaluation is becoming more complex and challenging with time. Yet, the evaluation of electronic learning services is intrinsically linked to improving the performance of documentation services. In thi...
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Stephanie Ngadiman,Nurul Mutiah,Renny Puspita Sari
Pág. 368 - 383
OSS OPAC UNTAN is a joint catalog used to carry out the collection search process at the Tanjungpura University library. However, there are still many shortcomings of the system that are felt by users and librarians, such as a less interactive display an...
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André Luís Policani Freitas,Franz Marx Carvalho Bolsanello,Nathália Ribeiro Nunes Gomes Viana
Nas últimas duas décadas, pesquisadores em ciência da informação têm investigado o valor dos serviços em bibliotecas de acordo com as percepções, expectativas e necessidades dos usuários. No Brasil, a avaliação de bibliotecas universitárias tem desempenh...
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Irene Martín-montalvo
Pág. 9 - 30
It presents a study about the users satisfaction made in July 2006 in order to provide qualitative data for the elaboration of the Plan Director de la Red de Bibliotecas del Instituto Cervantes. The article summarises the used methodology and the analysi...
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