|
|
|
|
|
Nicola Arici, Alfonso Emilio Gerevini, Matteo Olivato, Luca Putelli, Luca Sigalini and Ivan Serina
Artificial Intelligence and Natural Language Processing techniques can have a very significant impact on the e-learning sector, with the introduction of chatbots, automatic correctors, or scoring systems. However, integrating such technologies into the b...
ver más
|
|
|
|
|
|
|
|
|
|
|
Gabriele Papadia, Massimo Pacella and Vincenzo Giliberti
This paper focuses on the automatic analysis of conversation transcriptions in the call center of a customer care service. The goal is to recognize topics related to problems and complaints discussed in several dialogues between customers and agents. Our...
ver más
|
|
|
|
|
|
|
|
|
|
|
Massimo Stella, Michael S. Vitevitch and Federico Botta
Monitoring social discourse about COVID-19 vaccines is key to understanding how large populations perceive vaccination campaigns. This work reconstructs how popular and trending posts framed semantically and emotionally COVID-19 vaccines on Twitter. We a...
ver más
|
|
|
|
|
|