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Thabit Atobishi, Sahar Moh?d Abu Bakir and Saeed Nosratabadi
As public sector agencies face rising imperatives to digitally transform citizen services, data systems, and internal operations, questions persist as to whether investments in big data analytics and automation capabilities, evidenced to drive organizati...
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Collins Kankam-Kwarteng,Francis Osei,George Nana Agyekum Donkor
Pág. 26 - 35
The purpose of the study was to ascertain the effects of innovation types and environmental antecedents on performance outcomes of Metropolitan, Municipal and District Assemblies in Ashanti region, Ghana. Specifically, the study measures the mediating ef...
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Muhammad Rifki Shihab, Achmad Nizar Hidayanto and Panca Hadi Putra
This research evaluates the effects of normative beliefs toward citizen engagement on eParticipation. Normative beliefs herein were assessed from the perspectives of citizenship norms, which include engaged-citizenship norms and duty-based norms, as well...
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Hüseyin Ince,Salih Zeki Imamoglu,Hülya Türkcan,Gülsüm Akca
Pág. 21 - 29
Rapidly developing information and communication technologies have an influence on the whole world and have become an ordinary part of everyday life. Not only people, but businesses and governments are affected by these changes. In this respect, governme...
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Hamed Mehdipoor, Raul Zurita-Milla, Ellen-Wien Augustijn and Arnold J. H. Van Vliet
The increasing availability of volunteered geographic information (VGI) enables novel studies in many scientific domains. However, inconsistent VGI can negatively affect these studies. This paper describes a workflow that checks the consistency of Volunt...
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DASMAN LANIN,NAILUREDHA HERMANTO
Pág. 201 - 227
This research discuss about the Reinforcement of Foreigner Satisfaction Concept in immigration service in Indonesia. Policy implementation and law enforcement will be much easier if the government can gain trust from its citizen (Zhao and Hu, 2015), even...
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ALDRI FRINALDI,MUHAMAD ALI EMBI
Pág. 88 - 101
The main problem in public service particularly health care service is the public?s increasing demand for better quality of service. Therefore, hospitals as one of the means of health care providers should be able to increase public ...
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Hiroko Kudo
Pág. 147 - 164
Many Japanese local governments introduced New Public Management (NPM) in the mid/late nineties. Most of them introduced performance measurement, programme evaluation, customer satisfaction surveys, outsourcing and/or contracting out to the private secto...
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Silvya Lefina Mandey
The research analyses the effect of service quality on the hospitals patients satisfaction and patientsintent to behave, the effect of intent to behave, medical team behavior on patients satisfaction andpatients intent to behave, the effect of communicat...
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ULUNG PRIBADI
This research aims at explaining the relation betweenorganizational structure and public service satisfaction.The survey is conducted technically by requestingsome respondents to grade the implementationof changes in organizational structure and performa...
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