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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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Mohammad Ishfaq, Heitham Al-Hajieh and Majed Alharthi
The quality of work life (QWL), job satisfaction, and individual work performance are the lynchpins of organizational performance and sustained business growth (SBG). Numerous researchers have recognized an association between QWL and SBG. Positive QWL d...
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Pág. 45 - 73
The purpose of this study is to examine the service quality of a higher education institution (HEI) using the SERVQUAL instrumentation. The study relied on a survey of undergraduate students at a private university in Bangladesh and the methodology...
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Mohammad Ishfaq, Heitham Al Hajieh and Majed Alharthi
Vision 2030 of the Kingdom of Saudi Arabia (KSA) requires numerous national and multinational organizations to re-engineer themselves to achieve the required targets for the upturn of the Saudi economy. In this respect, the quality of indigenous goods an...
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NUR IDZHAINEE HASHIM,NORAJLIN JAINI,ELY ROUZEE JAMALUDDIN,FIRDAUS CHEK SULAIMAN
Pág. 161 - 168
Recreation activity based on recreational forest has risen as one of the important industries in the Malaysia economy. This area has a great potential for future development predominantly in this modern trend where people are more concern about living a ...
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Wilian Ramalho Feitosa,Sueli Ferreira Colona,Rodrigo dos Santos Kelch
Pág. 641 - 658
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E. R. Mbise,R. S.J. Tuninga
AbstractAn extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their fina...
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Norazlina Abd. Wahab,Zairy Zainol,Mahyuddin Abu Bakar,Ahmad Zubir Ibrahim,Norida Minhaj
Pág. 249 - 258
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhanced model appropriate for zakat institution. We use a new and enhanced model (combination of SERVQUAL and CARTER) to examine the extent of service quality...
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Ramón Sebastián Acle Mena,Norma Angélica Santiesteban-López,Sandra Yesica Herrera Guzmán,Abigail Claudio Morales
Pág. 2 - 16
El turismo es una de las actividades comerciales más importantes de la economía de México. Los sitios turísticos que concentran el interés de los visitantes extranjeros son Cancún (Quintana Roo), Los Cabos (Baja California), Puerto Vallarta y Guadalajara...
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Mohammad Al Motairi, Soad Al Meshal, Aftab Alam
Pág. 1662 - 1670
Online banking is one of the main functions of modern banking in existing banking operations across the globe. Online banking operations improve the performance of the banking industry and helps customers to reduce their transaction costs. This study aim...
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