4   Artículos

 
en línea
Benedikt Badanik, Rebeka Remenysegova and Antonin Kazda    
This paper focuses on the analysis of traditional methods of service quality evaluation and represents a new sentimental approach to airline service quality evaluation employing user-generated content. It identifies aspects of airline service that passen... ver más
Revista: Aerospace    Formato: Electrónico

 
en línea
Antonin Kazda, Benedikt Badanik and Francisco Serrano    
The elements of a new daily normal, airports need to face in post-pandemic operations, are massive flight delays, operational disruptions, and shortage of trained staff. The authors analysed the problems and reactions of airport human resources staff dur... ver más
Revista: Aerospace    Formato: Electrónico

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