2   Artículos

 
en línea
Rejhane Zylfijaj, Bujar Pira     Pág. 65 - 77
This paper attemts to ilustrate how the managers and the staff of a 5 star hotel in Kosovo define quality. Furthermore, it explores the number of critical success factors related to TQM culture and how they are applied in the hotel operations. Different ... ver más

 
en línea
Albana Zhinipotoku, Bujar Pira     Pág. 41 - 54
This study will contribute towards the evaluation of the effects of the investment project "Supporting production businesses", in Shtime, as part of the local economic development strategy. For the study were used primary data (Interview) and secondary d... ver más

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