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Lorenzo Ricciardi Celsi, Andrea Caliciotti, Matteo D'Onorio, Eugenio Scocchi, Nour Alhuda Sulieman and Massimo Villari
The paper proposes a data-driven strategy for predicting technical ticket reopening in the context of customer service for telecommunications companies providing 5G fiber optic networks. Namely, the main aim is to ensure that, between end user and servic...
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Antonio Celesti, Maria Fazio and Massimo Villari
Presently, we are observing an explosion of data that need to be stored and processed over the Internet, and characterized by large volume, velocity and variety. For this reason, software developers have begun to look at NoSQL solutions for data storage....
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Antonio Celesti, Maria Fazio, Fermín Galán Márquez, Alex Glikson, Hope Mauwa, Antoine Bagula, Fabrizio Celesti and Massimo Villari
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C. Eleon, O. Tuske, G. Gaubert, J. Y. Pacquet, M. Dubois, M. G. Saint Laurent, P. Jardin, J. Cornell, R. Leroy, A. C. C. Villari, and L. Maunoury
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P. Jardin, C. Eleon, W. Farabolini, D. Boilley, M. Dubois, G. Gaubert, J. C. Cornell, C. Huet-Equilbec, N. Lecesne, R. Leroy, J. Y. Pacquet, M. G. Saint Laurent, and A. C. C. Villari
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