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Basheer Saeed, Hiroyuki Iseki
Pág. 389 - 408
Firm birth and firm closure are two interrelated dynamics relevant to measuring economic growth, yet most studies focus on firm birth only. Public transportation infrastructure may facilitate firm birth, but it may also avert firm closure through improve...
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Firas N. Dahmash, Hashem Alshurafat, Raed Hendawi, Abdallah Bader Alzoubi and Hamzeh Al Amosh
The aim of this study was to investigate the effect of the retention per share compared to the dividend per share by modeling the firm?s market value as a function of the retention per share and the dividend per share for all firms in the Jordanian conte...
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Muhammad Imran Hanif,Muhammad Ahsan,Muhammad Kashif Bhatti,Muhammad Sajjad Loghari
Pág. 138 - 147
The purpose of this paper is to measure the effect of E-CRM on Organizations Performance. The Information technology plays an important role in every organization. And customer satisfaction needs to also be measured as a mediator to judge the efficiency....
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Gurpreet Kaur Chhabra
Pág. 25 - 30
Services require a lot of customer interaction and involvement. Research in the field of service marketing suggests that this particular sector mainly earns profit from customer retention. Therefore the need of the hour is to design a strong service stra...
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Dr Mohammad Salih Memon, Dr.Nadeem Ahmed Bhatti, Aisha Bashir Shah, Maria Shaikh, Dr.Faiz Muhammad Shaikh
Pág. 3081 - 3112
The current research investigates relationship marketing enhance customer retention and cross buying in Commercial bank. Data were collected from cross section survey method. Data were analyzed by using SPSS-21 version. It was revealed that relationship ...
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Abdul Alem Mohammed,Basri Rashid
Pág. 317 - 321
A successful firm in the tourism and hospitality industry requires skilled and committed employees. However, in the current tourism and hospitality industry, the top challenge lies in the attraction and retention of qualified and skilled employees and a ...
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N. S. Terblanche,C. Boshoff
AbstractThe retention of customers has become a key concern for many businesses. Various drivers of loyalty such as satisfaction, loyalty and commitment have, over time, been studied with the objective to improve customer retention. This study reports on...
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