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Asier Baquero
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate t...
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Ni Made Dwi Puspitawati,Ni Putu Cempaka Dharmadewi Atmaja
Pág. 25 - 32
Four-Star Hotels in Bali continue to control the situation of the Covid-19 Pandemic by maintaining employee performance. Social Exchange Theory used to understand a person's behavior at work. A company leader who knows what employees want and can explain...
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Lily Purwianti, Lidya Siska Khoviati
Pág. 154 - 158
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Juan Carlos Martín, Veronika Rudchenko and María-Victoria Sánchez-Rebull
Although hotels usually have clients from different nationalities, the research analyses the multicultural effects on hotel customers? satisfaction is still scant. This paper aims to contribute to the realm of hotel management by providing interesting ma...
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Fitrizal Fitrizal,Nandan Limakrisna
Pág. 18 - 25
The low customer loyalty to Four-Star Hotels in West Sumatera province was allegedly caused by customer relationship management, service quality and customer value are still low. The purpose of this research was to determine and analyze the effect of cus...
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Lomendra Vencataya,Ashley Keshwar Seebaluck,Deveshika Doorga
Pág. 61 - 69
operational performance with reference to the four star hotels of Mauritius. A questionnaire was designed and administered to the managers of the four star hotels of Mauritius. The main conclusion of this study corresponds to those of previou...
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Syed Haider Ali Shah,Loo-See Beh
Pág. 823 - 835
Employees are the backbone of any organization. Engaged and motivated employees enable the organization to gain the competitive advantage. Retention of employees is the main concern of organization now a day. The purpose of this study was to examine the ...
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