|
|
|
Gabriele Papadia, Massimo Pacella, Massimiliano Perrone and Vincenzo Giliberti
The paper deals with the analysis of conversation transcriptions between customers and agents in a call center of a customer care service. The objective is to support the analysis of text transcription of human-to-human conversations, to obtain reports o...
ver más
|
|
|
|
|
|
|
Massimo Pacella, Matteo Mangini and Gabriele Papadia
Considering the issue of energy consumption reduction in industrial plants, we investigated a clustering method for mining the time-series data related to energy consumption. The industrial case study considered in our work is one of the most energy-inte...
ver más
|
|
|
|
|
|
|
Gabriele Papadia, Massimo Pacella and Vincenzo Giliberti
This paper focuses on the automatic analysis of conversation transcriptions in the call center of a customer care service. The goal is to recognize topics related to problems and complaints discussed in several dialogues between customers and agents. Our...
ver más
|
|
|
|