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Gianluca Barbera, Luiz Araujo and Silvia Fernandes
Social Media Analytics (SMA) is more and more relevant in today?s market dynamics. However, it is necessary to use it wisely, either in promoting any kind of product/brand, or interacting with customers. This requires its effective understanding and moni...
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Seethalakshmi Gopalakrishnan, Victor Zitian Chen, Wenwen Dou, Gus Hahn-Powell, Sreekar Nedunuri and Wlodek Zadrozny
This article presents a state-of-the-art system to extract and synthesize causal statements from company reports into a directed causal graph. The extracted information is organized by its relevance to different stakeholder group benefits (customers, emp...
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Fawad Ali Mangi, Guoxin Su and Minjie Zhang
The study of business process analysis and optimisation has attracted significant scholarly interest in the recent past, due to its integral role in boosting organisational performance. A specific area of focus within this broader research field is proce...
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Gabriele Papadia, Massimo Pacella, Massimiliano Perrone and Vincenzo Giliberti
The paper deals with the analysis of conversation transcriptions between customers and agents in a call center of a customer care service. The objective is to support the analysis of text transcription of human-to-human conversations, to obtain reports o...
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Thao-Trang Huynh-Cam, Venkateswarlu Nalluri, Long-Sheng Chen and Yi-Yi Yang
Traditional data-driven feature selection techniques for extracting important attributes are often based on the assumption of maximizing the overall classification accuracy. However, the selected attributes are not always meaningful for practical problem...
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Hoang Viet Nguyen, Tuan Duong Vu, Bach Khoa Nguyen, Thi My Nguyet Nguyen, Binh Do and Ninh Nguyen
Digital transformation has received increasing attention from organizations and businesses that want to remain competitive in the digital world. Many banks have increasingly been embracing electronic commerce by providing electronic banking (e-banking) s...
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José Metrôlho, Fernando Ribeiro, Paula Graça, Ana Mourato, David Figueiredo and Hugo Vilarinho
Several approaches have been proposed to reduce the gap between software engineering education and the needs and practices of the software industry. Many of them aim to promote a more active learning attitude in students and provide them with more realis...
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Argaw Gurmu, Anna Galluzzo, John Kite
Consumer satisfaction is essential for quality assurance, business survival and economic prosperity. It can also be used as an indicator of the occurrence of defects in the houses delivered by builders. The objective of this study is to compare the quali...
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Zixin Dou, Yanming Sun, Zhidong Wu, Tao Wang, Shiqi Fan and Yuxuan Zhang
In the era of big data, mass customization (MC) systems are faced with the complexities associated with information explosion and management control. Thus, it has become necessary to integrate the mass customization system and Social Internet of Things, ...
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Laila Esheiba, Amal Elgammal, Iman M. A. Helal and Mohamed E. El-Sharkawi
Manufacturers today compete to offer not only products, but products accompanied by services, which are referred to as product-service systems (PSSs). PSS mass customization is defined as the production of products and services to meet the needs of indiv...
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