3 Artículos

Influence of HEDPERF and Student Satisfaction against Perceived Service Value and Implications in Institutional Image

Acceso

en línea

Mr Yusuf Pág. 5 - 16

This study aims to prove empirically the influence of HedPERF / service quality and student satisfaction on the value of service perceived by students and their implications on the image of UPBJJ-UT Pangkalpinang institution. Hypothesis testing, conducte... ver más

Revista: Integrated Journal of Business and Economics Formato: Electrónico

Tabla de contenido: Vol: 1 Num: 2 Par: 0 Año: 2017

Using the Higher Education Performance Framework to Assess Service Quality and Satisfaction among Private University Students

Acceso

en línea

Eric E. Mang?unyi,Krishna K. Govender Pág. 299 - 309

The theory of HEdPERF (higher education performance) developed by Firdaus (2006), comprising academic, non-academic, reputation, access, programme and health aspects of SQ, is adapted and used to interpret the customer satisfaction (CS) among a stratifie... ver más

Revista: International Review of Management and Marketing Formato: Electrónico

Tabla de contenido: Vol: 7 Num: 3 Par: 0 Año: 2017

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