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Nairei Hori, Ren-Feng Chao
Pág. 151 - 160
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Moo-Kyeong Jeon, HyunJoong Yoon and Yuha Yang
This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the i...
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Zixin Dou, Yanming Sun, Zhidong Wu, Tao Wang, Shiqi Fan and Yuxuan Zhang
In the era of big data, mass customization (MC) systems are faced with the complexities associated with information explosion and management control. Thus, it has become necessary to integrate the mass customization system and Social Internet of Things, ...
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Sunhee Kim and Jaesun Wang
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Noriko Okabe
Pág. 149 - 164
The purpose of this study was to determine whether a high level of hospitality skill among airline cabin crews could affect customers? ?true satisfaction? in a way that other methods, such as the use of information technology systems, do not. To develop ...
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Fahime Baei,Masoud Ahmadi,Neda Sharifi Asadi Malafeh,Abbasali Baee
Pág. 244 - 249
The main purpose of this paper is to investigate the relation of managers? strategic intelligence with organization development (OD) and the relationship between the dimensions of strategic intelligence and OD in governmental agencies in Iran in 2015 (ca...
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Kukuh Lukiyanto,Maranatha Wijayaningtyas
Pág. 33 - 46
The paper aims to identify foreman?s strategies in marketing his/her group?s service as well as analyzes how the foreman finds a job in construction project. Qualitative method with phenomenological approach was used to address the research?s problem thr...
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Idil Tamer
Pág. 20 - 34
In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is define...
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Abel Del Río Cortina,Jairo Rodrigo Velásquez Moreno. Fundación universitaria Cafam, Colombia
Pág. 35 - 45
Este documento presenta el resultado del proceso de investigación conjunta que se llevó a cabo entre la Fundación Universitaria Cafam y la Universidad San Buenaventura Sede Bogotá, en el marco del proyecto Hacia la estandarización de procesos de la gesti...
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