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Teresa Gonçalves, Rute Veladas, Hua Yang, Renata Vieira, Paulo Quaresma, Paulo Infante, Cátia Sousa Pinto, João Oliveira, Maria Cortes Ferreira, Jéssica Morais, Ana Raquel Pereira, Nuno Fernandes and Carolina Gonçalves
This paper presents an analysis of the calls made to the Portuguese National Health Contact Center (SNS24) during a three years period. The final goal was to develop a system to help nurse attendants select the appropriate clinical pathway (from 59 optio...
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Hua Yang, Teresa Gonçalves, Paulo Quaresma, Renata Vieira, Rute Veladas, Cátia Sousa Pinto, João Oliveira, Maria Cortes Ferreira, Jéssica Morais, Ana Raquel Pereira, Nuno Fernandes and Carolina Gonçalves
SNS24, the Portuguese National Health Contact Center, is a telephone and digital public service that provides clinical services. SNS24 plays an important role in the identification of users? clinical situations according to their symptoms. Currently, the...
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