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Y-W. Fan,Y-F. Miao,S-C. Wu
AbstractHandling customer complaints is an important strategy to retain customers. Therefore, in the event of service failure, e-retailers should concentrate on recovery policies. However, studies discussing prevention policies to avoid customer complain...
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Peng, Z; Huang, Y-F; Costello Jr, D J
Pág. 868 - 879
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Alferez, R; Wang, Y-F
Pág. 505 - 536
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Kapoor, S; Gollamudi, S; Nagaraj, S; Huang, Y-F
Pág. 1341 - 1355
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Mishra, U K; Wu, Y-F; Keller, B P; Keller, S; Denbaars, S P
Pág. 756 - 761
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Gollamudi, S; Nagaraj, S; Kapoor, S; Huang, Y-F
Pág. 111 - 114
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Chen, T-H; Yang, W-C; Hsu, Y-F
Pág. 1378 - 1384
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Chen, S-H; Liao, Y-F
Pág. 1430 - 1441
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