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André Soares Lopes, Maurício Orozco-Fontalvo, Filipe Moura, David Vale
Pág. 215 - 240
Mobility as a service is a potential solution to mobility problems; however, it raises concerns about its relationship with socio-territorial inequalities (STIs). This paper contains a systematic literature review of real-world MaaS applications and thei...
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Inda Premordia,Timea Gál
Pág. 49 - 57
The advent of Web 2.0 has encouraged restaurant customers to post online reviews, and oftentimes, not in favor of the company. When a service failure occurs, the customer may voice their complaints publicly online. The company, on the other hand, has the...
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Maria Paula da Rosa Ferreira,Rosane Beatris Mariano da Rocha Barcellos Terra,Guilherme Streit Carraro
Pág. 156 - 169
Diante da magnitude dos desafios ambientais na sociedade moderna, depara-se com a imprescindibilidade de políticas públicas para o desenvolvimento ambiental, na perspectiva da justiça global e políticas locais, de modo que possa ser efetivado uma expansã...
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Yu Zhang and Bingjia Shao
With the high popularity of the Internet, online trading has gradually replaced the traditional shopping model and extended to every corner of social life. However, online trading cannot avoid failures; thus, understanding how firms can best recover cust...
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Ralph Hansmann and Dagmar Schröter
Gender equality is essential to social justice and sustainable development in the higher education sector. An important aspect thereof is to promote equal opportunities for academic careers. This study investigates the current situation and possibilities...
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Kim Bokyeong, Yoon C. Cho
The sharing economy is in the embryonic stage of its development, and empirical research has rarely studied issues in the sharing economy. This study examines the impacts of justice dimensions and perceived values on intention, satisfaction, and loyalty ...
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Lineo W. Dzansi, Crispen Chipunza, Mabokang Monnapula-Mapesela
Service delivery in South Africa has of recent been marred with much criticism and citizens? dissatisfactions evidenced by protests across the country, especially in different municipal areas. While the South African central government recognizes the imp...
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Shaheen MANSORI,Goh Guann TYNG,Zarina Mizam Mohd ISMAIL
Pág. 5 - 20
Financial services sector has become so competitive after Malaysia government?s liberalization policy. In order to address this intense competition, banks have shifted their strategy from product-centered to a customer-centered strategy. This study is to...
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Efrem Sisay Assefa
Pág. 49 - 58
The principal objective of this study is to investigate the effects of justice oriented service recovery on customer satisfaction in retail banks in Ethiopia. It also attempts to assess how recovery satisfaction in turn affects customer loyalty. In orde...
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Meredith Downes, Masoud Hemmasi, Golpira Eshghi
This study investigated the relationship between a perceived glass ceiling in an organization and commitment to that organization, with the expectation that the effect would be indirect and mediated by distributive justice perceptions. The same hypothesi...
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