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Jasna Soldic-Aleksic, Biljana Chroneos Krasavac, Ema Karamata
Research question: In the last decade, the concept of Business analytics (BA) has gone through revolutionary changes. It has gained a lot in popularity and attracted immense interest both in academic and commercial communities. Accepting this reality, th...
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Mengyue Ding, Nadeem Ullah, Sara Grigoryan, Yike Hu and Yan Song
The COVID-19 pandemic has led to a significant increase in e-commerce, which has prompted residents to shift their purchasing habits from offline to online. As a result, Smart Parcel Lockers (SPLs) have emerged as an accessible end-to-end delivery servic...
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Mengyue Ding, Yan Song and Yike Hu
The COVID-19 pandemic has led to a surge in the use of self-service facilities (SSFs) in residential areas worldwide. Previous studies on SSFs mainly focused on their application in commercial or other scenarios. However, SSFs in residential areas have n...
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Dong-Kyu Kim, Na-Hye Kim, Chae-Yun Oh, Jusun Jang, Hosung Nho and Sung-Un Park
As the competition among businesses intensifies and customer needs become increasingly diverse and complex, the need for personalized service has emerged. This study examines the effect of technology-based self-service (TBSS) characteristics of a Taekwon...
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Imad Bani-Hani, Soumitra Chowdhury and Arianit Kurti
The current business environment demands the enablement of organization-wide use of analytics to support a fact-based decision making. Such movement within the organization require employees to take advantage of the self-service business analytics tools ...
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Poh Kiat Ng, Murman Dwi Prasetio, Kia Wai Liew, Boon Kian Lim, Ayudita Oktafiani, Sheila Amalia Salma and Yunita Nugrahaini Safrudin
The Indonesian roof tile manufacturing industry relies heavily on manual operations, specifically in transportation and inspection processes, which creates multiple issues, such as fatigue, injuries, human error, and reduced productivity. Various industr...
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Tae-Kyun Na, Sun-Ho Lee and Jae-Yeon Yang
This study aims to analyze the moderating effect of gender on the relationship between technology readiness and willingness to continue using self-service kiosks in fast-food restaurants among middle-aged and older consumers. We conducted a survey from 1...
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Imad Bani-Hani and Eva Shepherd
The capabilities of the people, processes, and technology are important factors to consider when exploring continuous use to create value. Multiple perceptions and attitudes towards self-service systems lead to various usage levels and outcomes. With com...
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Fadi H. Hazboun, Majdi Owda and Amani Yousef Owda
Structured Query Language (SQL) is commonly used in Relational Database Management Systems (RDBMS) and is currently one of the most popular data definition and manipulation languages. Its core functionality is implemented, with only some minor variations...
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Alexandra Rowland, Erwin Folmer and Wouter Beek
The field of geographic information science has grown exponentially over the last few decades and, particularly within the context of the pervasiveness of the internet, bears witness to a rapid transition of its associated technologies from stand-alone s...
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