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Maria Abdul Rahman,Yusniza Kamarulzaman
Pág. 205 - 211
The success of a firm in an outsourcing relationship depends on the loyalty of a business customer towards its service providers. Therefore, it is crucial for service providers to focus on relationship marketing strategies to increase their customers? lo...
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Michael Steven Lane,Weng Haan Lum
This paper reports on an empirical study of the multidimensionality of partnership quality and the relationships between these dimensions. A two-phase survey was conducted for a range of organisations from different industry sectors to collect empirical ...
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Carl Marcus Wallenburg, David L. Cahill, A. Michael Knemeyer and Thomas J. Goldsby
Pág. 83 - 98
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Richard Flemming,Graham Low
Increasing attention is being paid to what determines the success of an information systems outsourcing arrangement. The current research aims to provide an improved understanding of the factors influencing the outcome of an information systems outsourci...
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Heeks, Richard; Krishna, S; Nicholson, Brian; Sahay, Sundeep
Pág. 54 - 61
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Les Worrall,Dan Remenyi,Arthur Money
Evaluating and managing the effective delivery of ICT services is an issue that has been brought into sharper relief recently. This has been particularly prevalent in the UK public sector where the growing emphasis on formalised client-contractor relatio...
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