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en línea
Teresa Valeria Parise and Vijay Shenai    
In response to the financial crisis, a number of reforms to bank regulation have been introduced. Many of these reforms seek to improve the resilience of banks through making changes to their structure. In the U.K., the Banking Reform Act 2013 was enacte... ver más
Revista: International Journal of Financial Studies    Formato: Electrónico

 
en línea
Vesna Tornjanski, Sne?ana Kne?evic, Boris Deliba?ic     Pág. 71 - 85
The paper deals with the CRM performance measurement in the banking sectors of Serbia, Greece and India, using the integrated BSC and the customized ANP-BOCR approach. The BSC is used to develop and identify key financial and non-financial indicators att... ver más
Revista: Management    Formato: Electrónico

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