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Ngoni Munyawarara, Krishna K Govender
Pág. 247 - 255
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Cindy-Lee Mayes, Krishna K Govender
Pág. 1 - 11
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Eric E. Mang?unyi,Krishna K. Govender
Pág. 299 - 309
The theory of HEdPERF (higher education performance) developed by Firdaus (2006), comprising academic, non-academic, reputation, access, programme and health aspects of SQ, is adapted and used to interpret the customer satisfaction (CS) among a stratifie...
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Krishna K. Govender
AbstractThe need to manage service quality is becoming more urgent as links between service quality and business performance is becoming apparent. By breaking away from the traditional focus on the service employee, this article sheds light on strategies...
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