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Achmad Daengs GS,Mahjudin Mahjudin,Mashudah Hufron
Pág. 423 - 442
Business competition is unavoidable nowadays, whether it is either product or service, it has alwaysits own strategy to win. In this condition, service is the most important factor that should bebuilt and delivered to the customers. For that reason, serv...
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