3   Artículos

The Robustness of the Effects of Consumers' Participation in Market Research: The Case of Service Quality Evaluations.

Revista: JOURNAL OF MARKETING    Formato: Impreso

Tabla de contenido: Vol: 73 Num: 6 Par: 0 Año: 2009

The Effect of Stating Expectations on Customer Satisfaction and Shopping Experience

Revista: JOURNAL OF MARKETING RESEARCH    Formato: Impreso

Tabla de contenido: Vol: 44 Num: 1 Par: 0 Año: 2007

In Search of Negative Customer Feedback: The Effect of Expecting to Evaluate on Satisfaction Evaluations

Revista: JOURNAL OF MARKETING RESEARCH    Formato: Impreso

Tabla de contenido: Vol: 38 Num: 2 Par: 0 Año: 2001