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Rafal Michalski and Szymon Zaleski
Although there have been some studies on the success factors for IT software projects, there is still a lack of coherent research on the success factors for IT service projects. Therefore, this study aimed to identify and understand the factors and their...
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Hassan H. H. Aldboush and Marah Ferdous
This research paper explores the ethical considerations in using financial technology (fintech), focusing on big data, artificial intelligence (AI), and privacy. Using a systematic literature-review methodology, the study identifies ethical and privacy i...
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Karlis Rokis,Marite Kirikova
Pág. 68 - 86
Low-code development provides the ability to create software using visual application development tools, predefined components, and automation, minimizing the reliance on manual coding. Furthermore, it enables individuals with limited programming experti...
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Rosario Davide D?Amico, Sri Addepalli and John Ahmet Erkoyuncu
The digital twin (DT) research field is experiencing rapid expansion; yet, the research on industrial practices in this area remains poorly understood. This paper aims to address this knowledge gap by sharing feedback and future requirements from the man...
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Gopi Krishna Akella, Santoso Wibowo, Srimannarayana Grandhi and Sameera Mubarak
Smart and sustainable agricultural practices are more complex than other industries as the production depends on many pre- and post-harvesting factors which are difficult to predict and control. Previous studies have shown that technologies such as block...
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Reinaldo Sousa Santos and Sílvia dos Santos Pereira
The COVID-19 pandemic has made teleworking a widespread form of work for contact center workers in Portugal, who are already used to work processes supported by technological platforms and digital workflows, but with little adherence to remote work. Deep...
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Naveed Ahmad, Aqeel Ahmad and Irfan Siddique
The burgeoning tourism and hospitality industry is plagued by numerous challenges that pose significant hurdles to its long-term success and sustainability. These challenges encompass a range of factors, including fierce competitive convergence, rapid ob...
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Mohammed Taha Alqershy and Qian Shi
Social responsibility strategies are indispensable for the sustainable development of the Belt and Road Initiative (BRI). Nonetheless, the application of social responsibility (SR) policies in such mega infrastructure projects remains a pressing concern ...
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Gabriele Papadia, Massimo Pacella, Massimiliano Perrone and Vincenzo Giliberti
The paper deals with the analysis of conversation transcriptions between customers and agents in a call center of a customer care service. The objective is to support the analysis of text transcription of human-to-human conversations, to obtain reports o...
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Thao-Trang Huynh-Cam, Venkateswarlu Nalluri, Long-Sheng Chen and Yi-Yi Yang
Traditional data-driven feature selection techniques for extracting important attributes are often based on the assumption of maximizing the overall classification accuracy. However, the selected attributes are not always meaningful for practical problem...
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